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Have a question about Germ-X^® products?

Review our frequently asked questions below. If you can't find the answer you're looking for, feel free to Contact Us

Top 4 Most Frequently Asked Questions
I cannot get the pump on my Germ-X^® hand sanitizer to pop up for use. How do I begin using my Germ-X^® hand sanitizer?
First, make sure the cap is on the bottle good and tight. Then look for the directional arrow on the top of the pump, it will show you which way to rotate the pump (counter clockwise). While turning the pump in the direction of the arrow, press down and add a bit of pressure. This will release the pump. If the pump will still not release, please call our Consumer Service Specialist at 1-866-mygermx or 1-866-694-3769.
Where can I buy Germ-X^® hand sanitizer?
Germ-X® hand Sanitizer is available at many retailers across the United States. Check out our Where to Buy section to find the nearest Germ-X® retailer.
What if my child swallows Germ-X^® hand sanitizer or Germ-X^® Ultimate Foaming Hand Soap?
If your child ingests Germ-X® Hand Sanitizer or Germ-X^® Ultimate™ foaming hand soap you should call, IMMEDIATELY: Your physician or pediatrician Your local poison control center National Poison Control Center immediately at 1-800-222-1222 On the Internet go to: http://www.aapcc.org
In what sizes are Germ-X^® hand sanitizers available?
Germ-X® is offered in a variety of sizes and fragrances. See Products to find the size and fragrance to meet your needs.